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Bilson
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and took in my truck on a busy schedule. Great experience with Gary. My Ford F150 started stalling during idle. Couldn't even go a mile reliably. I called The Car Doctor and asked for an appointment ASAP, but was told they were booked for at least two weeks. They asked me to explain my problem, and then put Gary on the phone. Gary took time to try to fix my problem over the phone (for free), and when he couldn't he gave me a great deal and offered to at least diagnose the problem that very same day and said the fee could be spent toward servicing it whenever my appointment could come up. I brought it in the next day and told Gary exactly what happened, and it turns out I didn't really tell him all the truck's problems. It didn't seem like a quick fix anymore, but he still looked at it right away anyway. Later he gives me a call and goes over everything that he's done and plans to do. I appreciated his effort to make sure there was no grey area of what he was doing to my truck. Gary had my truck fixed the following morning. I even made the mistake of not giving him my alarm fob so my truck was stuck in his repair bay for several hours. Even still, the job ended up costing less than expected. Gary seemed very close and friendly with all the customers that he interacted with. As he walked me to my truck a car pulled up and waited there next to us as Gary and I chatted for at least 10 minutes. As I left, the guy in the car asked Gary for advice on an oil change. Gary gave it to him and the guy said "thanks" and drove off. Most likely the guy was working for Gary, because I was way too impressed by his friendliness. =)
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Jane M.
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so I went to Car Doctor after making an appointment. I was worried that it would be something serious, so I did a lot of research, and my particular car model has been found to have issues with AC leakage. I told Chris about my research finding, and he gave me an estimate of how much time it will take them to take out the parts that need to be looked at, if what I found is true.
After a couple of hours, I get a call back from Gary, and the problem was not what I thought it was, and that it was a really simple thing. I was not charged at all, I mean ZERO, even though it took them more than 1.5 hours to take the part apart. Gary sent me back home with a great smile and asked to monitor my car to see if the same problem arises over the week.
Now my car is 100% fine, and I cannot thank the Car Doctor enough for their continuous excellence and jaw-dropping customer care.
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